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Delivery & Returns Details

Deliveries are normally made by Royal Mail and the different options are listed below. Occasionally an order will be delivered by a different service or courier if we consider it to be beneficial.


Service Delivery Schedule Cost per Shipment
Tracked 48 2-3 day delivery estimate with online tracking at www.royalmail.com/trackandtrace.  You will receive an email once the package has been dispatched. £3.95 per item
Tracked 24 Next working day delivery estimate with online tracking at www.royalmail.com/trackandtrace.. You will receive an email once the package has been dispatched. £5.95 per item
Special Delivery* Signature required on delivery. If you order Mon-Fri before 2.00 p.m. your order is guaranteed to arrive the next working day. Use Special Delivery™ Next Day and we’ll guarantee delivery by 1.00pm of the next working day to 99%* of the country, including Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30pm. £7.95 per item
Special Delivery Saturday Guaranteed* Order by 3.00pm on a Friday and we can guarantee next day delivery even though it's a Saturday. Items sent to the following business types are excluded from the Saturday Guarantee: Banks, Building Societies, Travel Agents, Jewelers and Post Office Branches. £9.95 per item

*Next working day delivery is not available to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly, Channel Islands and the following postcodes: HS1-HS9, IV21-IV56, KA27, KW5-KW17, PA20-PA78, PH30-PH44, TR21-TR25, ZE1-ZE3.

All the above postcodes and areas will take up to 3 days to deliver. These postcodes are subject to change therefore please check www.royalmail.com for up to date information.

Other delivery methods are available, please call us on 01244 537444 or email info@charlottejamesboutique.com to discuss. For delivery in Europe or Worldwide, please call us on 01244 537444 or email info@charlottejamesboutique.com to discuss.

Returns Policy

Of course we want you to LOVE your clothes, but if you don’t, you have 14 calendar days from the day you receive your goods to return or exchange it. Please email us at info@charlottejamesboutique.com or call 01244 537444. 

How do I return an item?

Please complete the Returns Form available on the website and remember to include with your return.

The goods should be returned in the original packaging (where possible), unworn and with all labels attached. The RETURNS TAG must be attached to the garment to qualify for a refund. Without this we will assume the garment has been worn and no refund will be given.

This Returns Policy applies to new, sale and pre-loved goods.

Where should I send my returns?

Charlotte James Boutique
Chester Rd
Chester CH4 0DL

The goods can be returned by a courier of your choice but we recommend using a recorded or signed for service and that you retain your proof of postage, as we cannot be held liable for goods lost or damaged in transit back to us.

If exchanging, we will post out, free of charge, the replacement item as soon as we receive the original item back with us. If returning for a refund we will inspect the goods and then process the refund for the cost of the goods ONLY. Postage charges will not be refunded unless the item is faulty.

How long will my return take to process?

Your return should only takes 1-2 days to process then, your card issuer requires 3-5 working days to put the funds back into your account.

What if I have gone on holiday and missed the returns period?

Unfortunately we are strict with our deadlines. So we can’t accept returns outside of the periods stated above.

Why don't you offer free returns?

Since we offer very competitive prices, we are unable to offer free returns.